Stakeholder Relations
Customer Health, Safety and Welfare

2020 Activities


A. Power Plant Safety Precautions


  1. Prior to commencement of activities inside the Agus-Pulangi Hydroelectic Power Plants, plant personnel provide tool-box meetings to workers and contractors for essential activities such as repairs and equipment as safety measures.
  2. PSALM conducted Plant Performance Measurement (PPM) activities for the Agus and Pulangi Plants through virtual platform to ensure the safe operation of the Plants and appurtenant structures. Pictures of the actual condition of the Plants were provided showing that safety measures are implemented and are in place.
  3. Spillway Gate Reliability Testing is conducted annually through the Plant Operators of Angat, Ambuklao and Binga Dams to ensure operability of the equipment during emergency situations and prevent Dam overtopping or a Dam Break Scenario/Dam failure. For 2020, the gate Testing for Ambuklao and Binga was conducted through live video feed using Google Meet. In addition, since this is an activity that involves the community, the Public Information Drive (PID) was carried out by distributing flyers and publishing videos through Youtube in lieu of the usual gathering of people in Barangay Halls. These videos are posted in the TWG-TV Youtube Channel.

B. Compliance to environmental laws


PSALM conducted a semi-annual Plant Performance Measurement (PPM) of the Agus and Pulangi Plants, to ensure compliance with relevant Laws and DENR Administrative Orders (DAO) and other related issuances such as:

  1. PD 1586 – Environmental Impact Statement System - Environmental Compliance Certificate
  2. RA 8749 – Philippine Clean Air Act - Air Pollution Source and Control Installations

    3.  DAO – 2000-81 – IRR of RA 8749

  3. RA 9275 – Water Quality Management - Discharge Permit

    4.  EMB – MC 2012-001 Clarification on the Applicability of Effluent Regulations

     DAO – 2016-008 Water Quality Guidelines and General Effluent Standards

  4. RA 6969 - Control Toxic Substances and Hazardous and Nuclear Wastes – Hazardous Waste Management

    5.  DAO – 2013-22 Revised Procedures and Standards for the Management of Hazardous Wastes

  5. RA 9003 – Solid Waste Management

For 2020, the same checklist for environmental compliances was used. However, due to the health pandemic, activities were conducted through virtual platform. Documents were submitted to the DENR DAOs, proving the compliances of the Agus-Pulangi plants with environmental laws.


2019 Activities


Power Plant Safety Precautions


Prior to commencement of activities inside the Agus-Pulangi Hydroelectic Power Plants, Plant personnel provide tool-box meetings for students, workers and contractors as safety measures.

In addition, PSALM conducts a semi-annual Plant Performance Measurement (PPM) of the Agus and Pulangi Plants to ensure safe operation of the Plants and its appurtenant structures.

Spillway Gate Reliability Testing is also conducted annually through the Plant Operators of Angat, Ambuklao and Binga Dams to ensure operability of the equipment during emergency situations and to prevent Dam overtopping or a Dam Break Scenario/Dam failure.

Compliance to environmental laws


PSALM conducts a semi-annual Plant Performance Measurement (PPM) of the Agus and Pulangi Plants, to ensure compliance with relevant Laws and DENR Administrative Orders (DAO) and other related issuances such as:

  1. PD 1586 – Environmental Impact Statement System – Environmental Compliance Certificate
  2. RA 8749 – Philippine Clean Air Act - Air Pollution Source and Control Installations

    3.  DAO – 2000-81 – IRR of RA 8749

  3. RA 9275 – Water Quality Management - Discharge Permit

    4.  EMB – MC 2012-001 Clarification on the Applicability of Effluent Regulations

     DAO – 2016-008 Water Quality Guidelines and General Effluent Standards

  4. RA 6969 - Control Toxic Substances and Hazardous and Nuclear Wastes – Hazardous Waste Management

    5.  DAO – 2013-22 Revised Procedures and Standards for the Management of Hazardous Wastes

  5. RA 9003 – Solid Waste Management

Interface meeting with host communities of the Malaya Thermal Power Plant


Last 24 September 2019, PSALM conducted an interface meeting with the host communities of the Malaya Thermal Power Plant for the implementation and administration of financial benefits accrued pursuant to Energy Regulation No. 1-94 (ER 1-94). To enable the host communities appreciate the initiatives of the Department of Energy (DOE), the Department Circular No. 2019-08-0021 and other related issuances were discussed together with the DOE representatives.

The Host Beneficiaries were also familiarized with the draft Memorandum of Agreement that will be entered into, the required Annual Work Plan, which should be supported with approved barangay/municipal/provincial council resolutions, and other pertinent processes prior to the implementation of ER 1-94.


2017 Activities


Clean-Up of decomissioned Sucat Thermal Power Plant (STPP)


Last 02 August 2017, PSALM successfully closed the sale of the structures, plant equipment, auxiliaries, and accessories of the decommissioned 850-megawatt STPP in Muntinlupa City to the Riverbend Consolidated Mining Corporation (Riverbend).

To facilitate the seamless transition and privatization of the asset, PSALM ensures its compliance to relevant environmental, health and safety laws. Part of the contract stipulated by PSALM directs Riverbend to undertake and perform the dismantling and clean-up on the purchased asset, which includes clearing it from toxic substances and hazardous wastes and materials.



Multi-Partite Monitoring Team of the Rehabilitation of the Angat Hydroelectric Power Plant (HEP) Dams and Dykes and in the Indigenous People organization for Binga and Ambukalo HEP


As a Social Recovery Project, the monitoring of the rehabilitation of the hydroelectric power plants is undertaken to ensure the health and safety of affected areas, communities, and plant personnel through compliance with stipulated agreements, relevant laws and regulations. This is pursuant to the DENR Administrative Order No. 2017-15 and Joint Memorandum of Agreement which PSALM entered into with its stakeholders.

Activities conducted by the monitoring team include quarterly ocular site inspection, monitoring of water quality, air quality and noise monitoring, soil monitoring, freshwater and terrestrial ecology monitoring, and Socio-economic/Resettlement Action Plan.



PSALM’s settlement of indemnities for PB 103 Oil Spill


Compensation checks are continuously processed and distributed to individuals, families, and enterprises who were affected by the Power Barge (PB) 103 Oil Spill at the height of Super Typhoon Yolanda in 08 November 2013. The 32-megawatt PB 103 was then moored at Brgy. Botongon in the municipality of Estancia, Iloilo when it was swept aground due to strong winds and storm surge.

PSALM’s settlement of third-party claims is based on the recommendation of the Government Service Insurance System (GSIS) adjuster, Claims Services International Adjusting Co., and endorsement of GSIS.



Customer Health, Safety and Welfare Policy:

Integrity and honesty in dealings with customers is necessary for a successful and sustained business relationship. PSALM shall operate a highly effective and efficient organization, focused on customer objectives with the aim of providing services which value and consistent quality, reliability and safety in return for the price paid for the same. The Corporation shall operate policies of continuous improvement, of both processes and the skills of the staff, to take best advantage of advances in all aspect of society in order to ensure that it continues to add value to its customers' business.


PSALM shall have clear and strong lines of communication which allow it to respond quickly and efficiently to customer and market requirements, as well as the public needs, and for the customers to receive consistent service in order to successfully and consistently deliver what the Company is mandated to do.